A credit card/ gift card is required to reserve all appointments.
Please arrive 15 minutes prior to your scheduled appointment time. This ensures that we begin the sessions right on time.
Due to the nature of the business, we do not offer online scheduling, please call us to make your reservations.
We ask all the guests who reserve the first appointment of the day to arrive before our hours of operation. Please enter the building, definitely, our staff will be there to assist you.
Each service will start and end according to the time reserved. We will try to accommodate any late arrivals as best we can however, we may be unable to provide the full service in the time remaining.
We accept Visa, MasterCard, Discover, American Express, Cash, Williamsburg Salt Spa Gift Cards, and Gift Certificates.
Gift certificates and gift cards
We offer gift cards and gift certificates. The value of the gift certificates expires five years from the date of purchase. The price of the services is locked for one year.
Must be present to redeem. Cannot be replaced if lost or stolen. NO refunds.
Specials cannot be shared with other guests, they must be redeemed in one visit by one guest.
Prepaid package for services
we offer multi-session packages for salt therapy, infrared sauna, float tanks, and massages. The packages are available in increments of five or ten. Prepaid sessions cannot be shared with other guests. Packages expire in one year from the day of the first visit. Specials cannot be shared with other guests, they must be redeemed in one visit by one guest.
Cancellations and Appointment Changes
We require a credit card/ gift card when booking an appointment. If you would like to change or cancel your appointment/s it must be made 24 hours ( weekdays) or 48 hours (weekend) in advance to avoid a full charge for the service/s. For large groups, we also request to prepay for the services and require 72-hour notification if appointments can’t be kept.
We strive to give each guest the most amazing experience possible. We would like to ask each guest to honor our courtesies. Please turn off/ silence your phone prior to walking into the building.
For floats and massages, anyone between the ages of 12 and 17 years old must have written consent and be accompanied by a parent or a guardian in the treatment rooms.
Public salt therapy sessions are available to any guests 12 and up. Anyone under the age of 18 years old must have written consent and must be accompanied by a parent or guardian.
Children can not be left unsupervised in the waiting room while the parent or guardian is receiving treatment. They may accompany you into the treatment room.
We aim to provide our guests the highest quality service/s and we pride ourselves on our exceptional staff. Gratuities are not included in the price of services. All gratuities for service providers are at the guest’s discretion. If you wish to add any gratuities to your credit card please inform our receptionist during your check out prior to processing your credit card.
It is extremely important to disclose all health information to ensure your safety. Be certain to include all health conditions, allergies, injuries, or special needs so that we may provide the best possible service.
Guests who are going into the salt cave should consult their own physician prior to the beginning of any sessions especially if they are pregnant or have any other type of health conditions including but not limited to hyperthyroidism, cancer, tuberculosis, and claustrophobia.
Guests who are floating are asked to refrain if they have any of the following conditions; infectious skin or respiratory disorders, open wounds, incontinence, epilepsy or serious medical conditions, the first trimester of pregnancy and/or high-risk pregnancy.
Guests who are receiving massages should consult with their physician prior to a massage if they have any health conditions. It is extremely important to disclose all health information on the massage intake form.
Salt Cave and Float Tank limitation
The anti-gravity chair in our Salt Cave is 30 ½ in. wide and the seat height is 16 ½ in. Weight capacity 300lbs.
Our float tanks are 7 ft long and 5 ft wide. Weight capacity 250 lbs.