Salt Spa Policy

Appointment Scheduling

A credit card is required to reserve all massages, floats, and 3 or more people in the salt cave.

Please arrive 15 minutes prior to your scheduled appointment time. This ensures that we begin the sessions right on time.

Due to the nature of the business we do not offer online scheduling, please call us to make you reservations.

We ask all the guests who reserve the first appointment of the day to arrive before our hours of operation. Please enter the building, definitely our staff will be there to assist you.

Each service will start and end according to the time reserved. We will try to accommodate any late arrivals as best we can however, we may be unable to provide the full service (massage or float tank session) in the time remaining. If you arrive late for a public salt therapy and the session has begun,
you can not take part in the session.

Payment

We accept Visa, MasterCard, Discover, American Express, Cash, Williamsburg Salt Spa Gift Cards and Gift Certificates.

Gift certificates and gift cards

We offer gift cards and gift certificates. Gift certificates expire five years from the date of purchase.

Must be present to redeem. Cannot be replaced if lost or stolen. NO refunds.

Prepaid package for services

we offer multi-session packages for salt therapy, float tanks and massages. The packages are available in increments of five or ten. Prepaid sessions cannot be shared with other guests. Packages expire in five years from the day of the first visit.

Cancellations and Appointment Changes

We require a credit card when booking an appointment. If you would like to change or cancel your appointment/s it must be made 24 hours in advance to avoid a full charge for the service/s. We will call to confirm your appointment/s 24-72 hours prior depending on the type of service. For holidays, weekends or special events we may request to prepay for the services or require 72 hour notification if appointment can’t be kept.

Courtesies

We strive to give each guest the most amazing experience possible. We would like to ask each guest to honor our courtesies. Please turn off/ silence your phone prior to walking into the building.

For floats and massages anyone between the ages of 12 and 17 years old must have written consent and be accompanied by a parent or a guardian in the treatment rooms.

There is no age requirement for the salt cave. Anyone under the age of 18 years old must have written consent and must be accompanied by a parent of guardian.

Children can not be left unsupervised in the waiting room while parent or guardian is receiving a treatment. They may accompany you into the treatment room.

We aim to provide our guests the highest quality service/s and we pride ourselves on our exceptional staff. Gratuities are not included in the price of services. All gratuities for service providers are at the guest’s discretion. If you wish to add any gratuities to your credit card please inform our receptionist during your check out prior to processing your credit card.

Health Conditions

It is extremely important to disclose all health information to ensure your safety. Be certain to include all health conditions, allergies, injuries or special needs so that we may provide the best possible service.

Guests who are going into the salt cave should consult their own physician prior to the beginning of any sessions especially if they are pregnant or have any other type of health conditions including but not limited to hyperthyroidism, cancer, tuberculosis and claustrophobia.

Guests who are floating are asked to refrain if they have any of the following conditions; infectious skin or respiratory disorders, open wounds, incontinence, epilepsy or serious medical conditions, first trimester of pregnancy and/or high risk pregnancy.

Guest who are receiving massages should consult with their physician prior to a massage if they have any health conditions. It is extremely important to disclose all health information on the massage intake form.

Salt Cave and Float Tank limitation

The anti-gravity chair in our Salt Cave is 30 ½ in. wide and the seat height is 16 ½ in. Weight capacity 300lbs.

Our float tanks are 7 ft long and 5 ft wide. Weight capacity 250 lbs.